Servicing

All powered instruments and attachments should be regularly checked and cleaned. Annual servicing is strongly recommended for normal use. Due to the specialist techniques used in the manufacture and maintenance of De Soutter Medical instruments, user servicing is not possible. To return an instrument for repair or warranty please:

• Disinfect/sterilise the equipment in accordance with reprocessing instructions described in the products Operating Manual.
• Record the serial number of the instrument being returned with the return documentation and enclose a brief statement describing the reason for returning the equipment together with a contact name and telephone number.
• In the case of a warranty return please state original invoice number, date of purchase and a fully detailed description of the problem.
• In the case of repair/servicing please enclose a purchase order number to cover the Minimum Repair/Inspection Charge.
  The cost of any repair will always be advised by the Company and approved by the Customer before any work commences.
• Pack the instrument securely, as any in-transit damage is not covered by the warranty.

All repairs should be returned to the following Authorised Service Centres: