RETURNING EQUIPMENT

To return equipment for repair or warranty please ensure the following:

• Disinfect/sterilise equipment in accordance with reprocessing instructions outlined in the product’s Operating Instructions.

• Record the serial number of the equipment being returned with the return documentation and enclose a brief statement describing the reason for the equipment’s return, together with contact information (contact name, email address and telephone number).

• For warranty returns, please state the original invoice number, date of purchase and a brief statement describing the reason for the equipment’s return.

• For repair/servicing, please enclose a purchase order number to cover the Minimum Repair/Inspection Charge.

• Pack instruments securely, as any in-transit damage is not covered by the warranty.

• The cost of all repairs will always be advised by De Soutter Medical and approved by the customer before any work commences.

LITHIUM ION BATTERIES - RETURNS AND TRANSPORTATION

Please see individual Operating Instructions on our policy for disposal, return and transportation of Lithium Ion Batteries. Lithium Ion Battery packs should not be returned or transported if there are any signs of damage, if in doubt please seek guidance from your local De Soutter Medical representative.

When returning a battery pack the following label must be attached to the outer packaging: Lithium Ion battery label