Leaders in powered surgical instruments
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deSoutter Medical
 
 
Support        
  • Customer Service Team
  • Maintenance & Servicing
  • Distributor Portal
 
 
DISTRIBUTOR PORTAL
 
 

Customer Service Team

De Soutter Medical is committed to supporting customers at every stage of business, from purchasing the best equipment, to setting up and offering affordable solutions when equipment requires replacement.

De Soutter Medical has always been at the forefront of developing and providing innovative servicing solutions for our customers throughout the equipment’s life-cycle.

As the original equipment manufacturer, we are able to combine the knowledge with the ability to deliver services which create real value for our customers.

Our friendly and efficient customer service team is available to answer any questions about De Soutter Medical equipment, both before and after their purchase, offering continuity of service throughout. Our customer service team is trained to troubleshoot and support customers on site as required.

Maintenance & Servicing

De Soutter Medical takes great pride in the excellent after sales support that we provide our customers. Our equipment is supported by a number of strategically located servicing and repair centres.

All powered instruments and attachments should be regularly serviced to ensure optimum performance and reliability. Regular servicing will minimise the risk of unexpected breakdowns. Servicing includes a comprehensive functional check, cleaning and testing, followed by the replacement of any worn or damaged components.

Because of specialist techniques used in the manufacture and maintenance of our equipment, no user or third party servicing is possible.

Original De Soutter Medical Parts and Tooling
We only fit original De Soutter Medical parts, which have been specifically designed and developed to the standards expected from De Soutter Medical. All parts are fitted with a one year warranty, using the very latest tooling and test equipment.
 
Highly Skilled Technicians
All work is carried out by trained De Soutter Medical Technicians. Our highly skilled team of Servicing Technicians are regularly trained in the latest procedures and technologies.
 
Loan Cover
We understand the importance of uninterrupted service, which is why we supply free loan cover for any equipment with a service contract.
RETURNING EQUIPMENT
 
To return equipment for repair or warranty please ensure the following:
  • Disinfect/sterilise equipment in accordance with reprocessing instructions outlined in the product’s Operating Instructions.
  • Record the serial number of the equipment being returned with the return documentation and enclose a brief statement describing the reason for the equipment’s return, together with contact information (contact name, email address and telephone number).
  • For warranty returns, please state the original invoice number, date of purchase and a brief statement describing the reason for the equipment’s return.
  • For repair/servicing, please enclose a purchase order number to cover the Minimum Repair/Inspection Charge.
  • Pack instruments securely, as any in-transit damage is not covered by the warranty.
  • The cost of all repairs will always be advised by De Soutter Medical and approved by the customer before any work commences.
LITHIUM ION BATTERIES - RETURNS AND TRANSPORTATION
Please see Individual Operating Instructions on our policy for disposal, return and transportation of Lithium Ion Batteries.
 
Lithium Ion Battery packs should not be returned or transported if there are any signs of damage, if in doubt please seek guidance from your local De Soutter Medical representative.
 
When returning a battery pack the following label must be attached to the outer packaging Lithium Ion battery label

DISTRIBUTOR PORTAL

The new Distribution Portal is a source for De Soutter Medical global partners to obtain accurate, current and useful information that supports their business activity. This allows them to respond to customers more quickly and efficiently. The portal offers easy access and fast navigation.

BECOME A DISTRIBUTOR

The Distributor Portal requires authorised login details.


To apply, please complete our form. Please allow two business days for the portal administrator to respond to your registration request, we look forward to welcoming you.

 

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About Us

Servicing

Our service team is available to answer any questions about De Soutter Medical equipment before and after sales

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About Us

Products

For further information on any of our innovative powered surgical instruments please do not hesitate to contact us

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About Us

About Us

De Soutter Medical continues to produce first class, cost effective surgical power tools which respond directly to our customers’ needs

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